Union arcmap7/3/2023 On another machine on the same network, test to see if the issue is network or machine specific. Test if the issue is machine or network specific.If you are confident that you have a good internet connection, proceed to Step #2. If you do not, you will need to work with your IT department to resolve this issue. Online services require connection to the internet, so making sure that you have a sound connection is critical. Ensure you have a solid internet connection. Here are our tips to begin troubleshooting these types of issues in ArcGIS for Desktop: In some cases, the Add Base Map window opens, but disappears before a base map is actually added to the data block. The options to add basemaps and data from ArcGIS Online and ArcGIS for Portal are disabled in ArcMap
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